Return & Exchange

  • Modern Muslim offers return and exchange policy.
  • Return/Exchange need to be filed within 48 hour of item delivery.
  • Customer will be responsible for all returning delivery charges.
  • Damaged/Incomplete item will not be liable for any return or exchange. Modern Muslim could send back the item at the customer’s expense.
  • Customers may claim return & exchange if they receive damaged goods however they must provide video proof of this.
  • Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof that customer received damaged good.
  • Send us a video of your product with the issue at (+92)-316-2284733 within 24 hours on WhatsApp.
  •  If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a return & exchange.
  • Modern Muslim is totally responsible in case of damaged/wrong product delivery.
  • Modern Muslim will compensate customers by sending the correct item or returning the money.
  • Modern Muslim will only be liable for any replacement if you file your claim within 24 hours and return the product within 7 days of delivery.
  • In case of a return, money will be transferred to the customer’s bank account/Jazz Cash/Easypaisa within 2-4 working days. Modern Muslim will deduct their cost of delivery.

NOTE: THE INVESTIGATION PROCESS FOR RETURN & EXCHANGE MAY TAKE LONGER THAN EXPECTED. PLEASE BE PATIENT & GET IN TOUCH WITH OUR CUSTOMER CARE REPRESENTATIVE TEAM ON WHATSAPP TO GET UPDATES FOR YOUR RELEVANT CONCERN.

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